I want to make sure you love my products, and quality is guaranteed. If there is a print error or visible quality issue, I'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to me at two.headssss@gmail.com. 

Because products are made to order, I do not accept general returns or sizing-related returns. 

Please read below for more details:

How Does The Mail Cub Work?

• New mail is sent out monthly during the first week of each month.

• To receive the following month’s mail, you must subscribe before the last day of the previous month at 11:59 PM (PST).

• You will receive only the items included in the tier you signed up for.

• Members in the Full Collection Tier may occasionally receive extra goodies.

• Catch-up prints and stickers will be available for purchase in the shop in the future.

⚠️ IMPORTANT: You must fill out the address module during checkout in order for me to send your mail.

Cancellations

Product Orders Cancellation Policy

All of my products are made to order, especially for you. If you wish to cancel or amend your order, please email me ASAP.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. 

Donations and Tips Cancellation Policy

Please note that tips are non-cancellable and non-refundable. Once you have completed your checkout for  tips, we cannot cancel or refund it. 

Membership Subscriptions Cancellation Policy

You can cancel your membership at any time via your Billing page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period. 

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email me with these details at two.headssss@gmail.com

Refunds Policies

Product Orders Refund Policy

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. 

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Tips Refund Policy

Tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Membership Subscriptions Cancellation Policy

Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing. 

Accepted Payment Methods

I accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

International Orders

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, I am unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.